What we do
Managed Network Services (MNS)
24/7 monitoring and support for your wired, wireless, SD‑WAN and connectivity — a full managed service, with you always having full access to your platforms.
Managed Network Services
Your network, run by specialists — around the clock
A network that people depend on can’t be left to chance, and it doesn’t stop at 5pm. Our Managed Network Services give you a UK-based team watching and supporting your whole network, 24/7/365 — wired, wireless, SD‑WAN and the connectivity underneath — so problems are spotted and dealt with early, and your people can simply get on with their work.
Always watching
24/7 network monitoring and support
We monitor every layer of your network continuously, and our engineers are on hand to respond at any hour — nights, weekends and bank holidays included. One team, one view, covering the whole estate rather than a patchwork of separate tools and suppliers.
What we watch
Wired, wireless, SD‑WAN and connectivity
Wired
The switching that everything else relies on.
- Switches, stacks and cores
- Port and link errors, PoE
- Redundancy and failover state
Wireless
Wi‑Fi that works where and when people need it.
- Access point and controller health
- Client connectivity and roaming
- Radio, coverage and capacity trends
SD‑WAN
Visibility of every site, link and application.
- Per-link latency, loss and jitter
- Application performance
- Failover and path changes
Connectivity
The circuits and internet links beneath it all.
- Circuit availability and bandwidth
- Latency, loss and utilisation
- Carrier faults raised and chased for you
Everything included
A genuinely full managed service
Monitoring is only the start. We take on the day-to-day running of the network, so you get the benefit of a specialist team without having to build one.
Detect
Monitoring spots a fault, a degrading link or an unusual pattern — often before anyone is affected.
Triage
An engineer assesses the impact and priority, and starts work straight away.
Resolve
We fix it — including raising and chasing any carrier or vendor involvement.
Review
You’re kept informed, and recurring problems are fed into service reviews.
No lock-in
Fully managed. Never locked out.
We provide a full managed service — and you keep full access to your platforms, so you can always see what we see.
- 1
Full access to your platforms
You can log in to the same platforms we use to manage your network — dashboards, monitoring, configurations and reports — and see exactly what we see.
- 2
Transparent by default
Every change we make is logged and visible to you, so you always know what has been done, and why.
- 3
Standard, supported tools
We build on mainstream, vendor-supported platforms rather than a proprietary black box, so any competent engineer can pick it up.
- 4
Your documentation and data, on request
Designs, documentation and monitoring data are always available to you, and handed over whenever you ask.
The result: you’re never in the dark, never locked out of your own network’s platforms, and you stay with us because the service is good — not because you have no choice.
Your choice
Choose how much you hand over
Every organisation is different, so the service flexes around you — and any of it can be consumed as-a-Service (see Connectivity & Networks).
Fully managed
We run the network end to end, so your team can focus on everything else.
- 24/7 monitoring and support
- Changes, patching and lifecycle
- Reporting and regular reviews
Co-managed
We work alongside your IT team, sharing the load and the tools.
- Shared visibility and access
- Your team handles day-to-day, we handle escalations and specialist work
- Flexible split of responsibilities
Out-of-hours and overflow cover
Keep your own team in charge by day, with us covering nights, weekends and busy periods.
- 24/7 monitoring behind your team
- Engineers on call when you aren’t
- Scale up cover as you need it
Talk to us about Managed Network Services
Tell us about your network. We'll come back with a clear, honest plan — no obligation.
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